breakout

Megan Borchers

Director, Learning & Talent Solutions, MetLife

Megan Borchers is the Director of Learning & Talent Solutions at MetLife. She leads a team responsible for talent development & learning strategies for the MetLife Group Benefits sales & service organizations to drive marketplace results.With almost 20 years of experience, Megan has held positions in leadership, service, sales support and learning strategies. She also puts her experience and knowledge to work developing and mentoring associates.Megan graduated from the University of Illinois Urbana-Champaign with a Bachelor of Business Administration.Megan lives in the suburbs of Chicago with her husband and three children. When work and family aren’t keeping her busy, Megan can be found reading a book she probably started several months ago.

See pricing

Sessions

Breakout session

Wed, May 14, 1:30 pm - 2:20 pm MT

The Human Factor: How MetLife’s Service Revolution Put People First

LIFT UP FOR YOUR COMMUNITY

In this session, discover how MetLife transformed a 1,000-person service organization by embracing-human centered culture. Megan Borchers, Director of Learning and Talent Solutions at MetLife, and Barry Kirk, Partner at Chapman & Co. Leadership Institute, will share how MetLife shifted beyond traditional performance metrics and empowered its customer service teams, driving double-digit improvements in retention and significantly boosting customer satisfaction.

Through this compelling case study, you’ll learn how prioritizing Truly Human Service – both internally and externally – fostered a lasting cultural shift that elevated both employee engagement and customer experience. Walk away with practical insights on how to scale cultural change while navigating the complexities of a large, established organization.

This session is sponsored by MetLife & Chapman & Co. Leadership Institute.

See all sessions

Employee Engagement & Experience | Hiring, Retention & Succession Planning | Leadership & Talent Management | Performance & Productivity | Workplace Culture & Innovation

Barry Kirk

Megan Borchers

Not your average HR conference

World-class speakers boldly tackling today’s most urgent topics. Personalized content thoughtfully-curated to your role and goals. Next-level networking experiences that connect leaders from all over the world.

Start here