Mike Malloy is the Chief Amazement Officer of Rocket Central, the centralized hub for the Rocket Companies (NYSE: RKT) fintech platform, serving technology, personal finance and consumer service brands including Rocket Mortgage – America’s largest mortgage lender.
In his role as Chief Amazement Officer, Mike leads The Pulse (what other companies call human resources), Team Member Learning and Development, Team Member Workspace and Environment, Government Affairs, Technology, Information Security, Legal, Event Management and Audio-Visual. These combined teams work together to drive our business and ensure every team member in Rocket Companies can build a fulfilling career, enhance their well-being, build a stable financial future and have an amazing team member experience.
Prior to leading these teams, Mike led Rocket Mortgage’s J.D. Power award-winning Mortgage Servicing Team. The team assists the 2.6 million clients who make their monthly mortgage payments to Rocket Mortgage. The Servicing Team is relentlessly focused on driving an amazing experience though industry-leading client service and technology.
Earlier in his career, Mike held various positions at Bank of America, including Mortgage Policy and Counterparty Relations Executive and General Counsel for Bank of America Home Loans. At the outset of his career, Mike was an attorney and partner in the law firm Parker, Poe, Adams & Bernstein, where he specialized in commercial litigation.
Mike has served as the Chairman of the Residential Board of Governors of The Mortgage Bankers Association (MBA), was a member of the MBA Board of Directors, and was Vice Chairman of The Financial Services Roundtable’s Housing Policy Council. He is also a member of the North Carolina State Bar and was recognized as a member of North Carolina’s “Legal Elite.”
Mike received his bachelor’s degree from Davidson College, and his Juris Doctor, with honors, from the Washington & Lee School of Law.